Terms of Use and Complaints
I. TERMS OF USE POLICY
This Terms of Use Policy outlines the terms and conditions that users must comply with when accessing and using the services of tuongso.vn. By accessing and using the website, you agree to abide by this policy.
1. Purpose and Scope of Use
Tuongso.vn is developed to provide information, consultation services, and resources related to physiognomy and other relevant topics.
Users are allowed to use the website for the following purposes:
Accessing information and knowledge.
Participating in available consultation services and utilities.
Sending feedback, comments, and interacting on the platform according to the current policies.
Using the website for illegal purposes or actions that harm the website or its user community is strictly prohibited.
2. Intellectual Property and Copyright
All content on tuongso.vn, including text, images, videos, charts, logos, and other resources, is the intellectual property of tuongso.vn or its legal licensors.
Users are not allowed to:
Copy, reproduce, modify, distribute, or reuse content from the website without prior written permission from tuongso.vn.
Use the content for commercial purposes or in ways that infringe on third-party intellectual property rights.
Any copyright violations will be handled in accordance with applicable laws.
3. Privacy
The collection, storage, and processing of users’ personal information is conducted in accordance with our Privacy Policy. Specifically:
We are committed to protecting users' privacy and only collect necessary information to provide our services.
Cookies and tracking technologies: We use cookies to enhance user experience. Users may disable cookies via browser settings.
Users have the right to review, modify, or request deletion of their personal information as specified in the Privacy Policy.
4. User Account Policy
Users may be required to create an account to access certain features and services on the website.
Account creation requirements:
Provide complete, accurate, and up-to-date information.
Do not use false identities or others’ information.
User responsibilities:
Keep account and password information secure.
Be responsible for all activities occurring under their account.
Account termination: Tuongso.vn reserves the right to suspend or delete user accounts that violate the Terms of Use.
5. Links to Third-Party Websites
Tuongso.vn may contain links to third-party websites or services.
We are not responsible for the content, privacy policies, or practices of these third-party websites.
Users should review and comply with the usage policies of the linked sites.
6. Disclaimer of Liability
While tuongso.vn strives to provide accurate and up-to-date information, we do not guarantee:
The accuracy, completeness, or timeliness of the website’s information.
That the content is free of errors or technical issues.
Users are solely responsible for how they use the information from the website and should carefully consider before applying it in real life.
Tuongso.vn is not liable for:
Damages arising from the use of the website or the information provided.
Data loss, access interruptions, or other technical issues.
7. Prohibited Conduct
Users are strictly prohibited from:
Using the website for fraudulent purposes, spreading malware, or causing harm to the system.
Violating the privacy or intellectual property rights of others.
Spreading misinformation, inciting violence or hatred, or negatively affecting the community.
Tampering with the system, attempting unauthorized access, or disrupting the website’s operations.
8. Policy Changes
Tuongso.vn reserves the right to update, modify, or revise this Terms of Use Policy at any time without prior notice.
Users are responsible for staying informed of the most recent policy when accessing and using the website.
9. Contact
If you have any questions, concerns, or wish to report an issue related to the Terms of Use, please contact us at:
Email: [email protected]
Hotline: 0839300871
Address: Alley 82 Duy Tan, Dich Vong Hau, Cau Giay, Hanoi
By accessing and using tuongso.vn, you confirm that you have read, understood, and agreed to comply with this Terms of Use Policy.
II. COMPLAINT POLICY
This Complaint Policy outlines the procedures for receiving and resolving complaints and disputes to ensure the legitimate rights of users when using services on tuongso.vn.
1. Objectives
Ensure all users have the right to submit complaints and receive fair, transparent, and timely resolutions.
Improve service quality and user satisfaction through professional complaint handling.
Build trust and show commitment to maximum support when users encounter problems or disputes.
2. Scope of Application
This policy applies to:
All users who access and use services on tuongso.vn.
Complaints related to the website’s content, services, information, and functionalities.
3. Complaint Procedure
3.1. Step 1: Submitting a Complaint
Users may file complaints through the following channels:
Email: [email protected]
Hotline: 0839300871
Complaint Form: Submitted via the online support system or contact form on the website.
Required information:
Full name and contact details of the complainant (email, phone number).
Detailed description of the complaint, including date/time, issue encountered, and supporting evidence (if any).
3.2. Step 2: Complaint Confirmation
Upon receiving the complaint, the support team will send a confirmation email or notification within 24 working hours.
3.3. Step 3: Evaluation and Resolution
The responsible department will:
Collect information: Review complaint details and relevant evidence.
Analyze and assess: Identify the cause and any involved parties.
Contact: Communicate with the complainant or other related parties (if necessary) to clarify the issue.
Resolution timeline: Depending on the complexity of the complaint, resolution shall be completed within 7 working days from confirmation.
3.4. Step 4: Resolution Outcome
After processing, we will notify the complainant of the resolution result via email, phone, or another provided contact method.
If the complainant disagrees with the result, they may request a re-evaluation or escalate the matter through alternative dispute resolution mechanisms.
4. Information Confidentiality
We commit to protecting the personal information of complainants according to the website’s Privacy Policy.
Information will only be used to resolve the complaint and will not be disclosed to unrelated third parties, except when required by law.
5. Alternative Dispute Resolution
If the complaint cannot be satisfactorily resolved through internal procedures, users may:
Request mediation through a third-party intermediary or a competent consumer protection agency.
File a lawsuit in court or relevant legal authorities in accordance with Vietnamese law.
6. Responsibilities of the Parties
6.1. User Responsibilities:
Provide complete and accurate information when submitting a complaint.
Cooperate with tuongso.vn during the complaint resolution process.
Avoid making false accusations, fraud, or providing misleading information.
6.2. Tuongso.vn Responsibilities:
Receive, verify, and resolve complaints promptly, objectively, and fairly.
Protect the complainant’s personal information.
Offer a reasonable remedy if the issue stems from our fault.
7. Policy Changes
We reserve the right to modify and update this Complaint Policy at any time to comply with legal requirements and practical needs.
Any changes will be publicly announced on the website and take effect upon publication.
8. Contact for Complaints
If you have any questions or requests regarding this Complaint Policy, please contact us via:
Email: [email protected]
Hotline: 0839300871
Address: Alley 82 Duy Tan, Dich Vong Hau, Cau Giay, Hanoi
By using the services on tuongso.vn, you agree to the terms in this Complaint Policy.
We are committed to listening and resolving your issues transparently and fairly.
Thank you for trusting and accompanying tuongso.vn!
